Frequently Asked Questions (FAQ)
How long does it take to make my order?
All products are made to order.
Production time is typically 2–5 business days before shipping.
How long does shipping take?
After production, shipping generally takes 3–7 business days depending on your location within the United States.
Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or other unforeseen circumstances.
Do you offer free shipping?
Yes!
We offer free shipping on orders over $75 within the United States.
Where do you ship?
Currently, we ship only within the United States.
Which shipping carriers do you use?
We use trusted shipping carriers, including:
- USPS
- UPS
- FedEx
The carrier may vary depending on your location and the best available service.
Can I return or exchange my order?
Because all products are made to order, we do not accept returns or exchanges for:
- Incorrect size selected by the customer;
- Incorrect color selected by the customer;
- Change of mind;
- Personal preference;
- Incorrect information provided at checkout.
Please review your order carefully before completing your purchase.
What if my item arrives damaged or incorrect?
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number;
- Photos of the item;
- A brief description of the issue.
We will gladly work with you to resolve the problem.
Email: artmagicthree@gmail.com
Which payment methods do you accept?
We accept secure payments through:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Shopify Payments
Can I cancel my order?
Orders may be canceled within 12 hours of purchase.
After production begins, cancellations are no longer possible because all products are made specifically for each customer.
How can I contact Art Magic 3?
If you have any questions about your order, shipping, or products, please contact us:
Email: artmagicthree@gmail.com
We strive to respond within 1–2 business days.